1.1 In these Terms and Conditions the following words and expressions unless the context otherwise requires shall have the following meanings:
“Company” – means Arrived Treasures whose registered office is Rua D. João I, 256 4050-162 Matosinhos – Porto.
“Contract” – means any contract (the terms and conditions of which are detailed herein) between the Company and the Customer for sale of Goods and for work done to the Goods by the Company and for any drawing undertaken by the Company for the Customer or any service provided for the Customer by the Company.
“Customer” – means the individual or partnership body corporate whether limited or unlimited whose name and address appears on the Customer Confirmation Order.
“Terms and Conditions” – means those terms and conditions contained herein which shall apply to all contracts for the sale of Goods to a Customer and/or works done to goods for a Customer and/or for drawings undertaken for a Customer.
Basis of provisions of Goods/Service.
2.1 The placing of a made-to-order following the Company’s quotation of price shall not be binding on the Company until or unless confirmed in writing by the Customer Confirmation Order signed by the Customer and the Company at which time a minimum deposit of 50% of the purchase price is payable by the Customer to the Company.
2.2 In the case of orders given verbally by the Customer to the Company whether by telephone or otherwise, the price quoted by the Company and recorded on a Customer Order Form shall be dispatched to the Customer and if returned duly signed by the Customer with a minimum deposit of 50% of the total purchase within 7 days of dispatch, such order shall be conclusive and binding as to the price, type and quality of the product ordered, the delivery point and delivery date.
2.3 Additions or alterations to orders save as set out in 2.2 above, however placed, shall not be binding until confirmed in writing by the Company. And may be subject to extra charges
2.4 For stocked items, the shipping will take place only the deposit has been confirmed by the Client to the Company’s account. The deposit will follow the escrow model, being cleared only after the product is delivered in perfect condition to the Client.
2.5 Any advice or recommendation given by the Company or agents to the Customer as to the storage application or use of the goods which is not confirmed in writing by the Company is followed or acted upon entirely at the Customer’s own risk and, accordingly, the Company shall not be liable for any such advice or recommendation which is not so confirmed.
2.6 Any typographical, clerical or there error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, Customer Order Form or other document or information issued by the Company shall be subject to correction by the Company without any liability on part of the Company.
2.7 The Company accepts no liability in respect of goods ordered by the buyer being of dimensions unsuitable for the Customer’s premises or if access to the Customer’s premises is impossible or impracticable save in circumstances where the Company has inspected and/or measured the Customer’s premises and access thereto.
Price and Payment.
3.1 The price of the goods shall be as set out in the Customer Order Form.
3.2 All quotations are valid for 7 days unless otherwise stated.
3.3 The total purchase price, together with the Value Added Tax less the deposit paid, shall be payable within 7 days of notification being sent of goods being available for collection/delivery failing which interest at the rate of 2% per month on the outstanding purchases price and storage charges will be levied as applicable.
3.4 Collection/delivery shall only be made after receipt of cleared funds. In the event of payment being made by personal cheque/building society cheque, 10 working days should be allowed for the clearance of such cheques.
3.5 Time shall be of the essence for the payment of the balance of the purchase price herein defined.
4.1 The Company requires at least 7 working days to organize delivery after cleared funds have been received.
4.2 The Company shall not be liable for any delay in delivery caused as a consequence of a delay in the supply of the Goods by the manufacturer to the Seller.
4.3 No deliveries, collections or inspections can be made on Saturday’s, Sunday’s and Bank Holidays.
4.4 The Customer shall inspect the goods immediately on their arrival and notify both the Company and the carrier forthwith in writing of any damage, shortage, over-delivery, loss or other particulars by reason of which the Company alleges that the goods supplied do not conform to the Contract. The Customer shall provide evidence through photographs and/or videos. If no such notice is received within 2 days of delivery the goods shall be cleared to be supplied in accordance with the Contract and to have been accepted by the Customer. Where the Customer gives notice to the Company as aforesaid, he/she shall preserve the goods intact as delivered for a period of 21 days after receipt by the Company of the Notice during which the Company, its agent or servants shall be at liberty to attend the Customer’s premises to investigate the complaint.
4.5 If the Customer fails to comply with 4.4, he/she shall be deemed to have waived all or any claims, actions, rights or remedies he/she may have in respect of the non-conformity of the goods to the Contract.
4.6 If, upon inspection, the Customer finds a shortage or over delivery in the amount of goods delivered, the Customer will not be entitled to reject the Goods but the Company will make further delivery or collection as shall result in the correct quantity having been delivered.
4.7 Damage, shortage, loss in transit or other non-conformity with the Contract, which is present only in a proportion of the Goods, shall entitle the Customer to remedies given by this clause only in respect of these goods.
4.8 The liability of the Company and of its servants or agents for any loss, injury, damage or claim arising out of or in connection with, the execution of this Contract or arising out of or in connection with the use of the goods supplied by the Company shall (save in the case of liability of death or personal injury resulting from negligence) be limited to the amount equal to the Contract price of the Goods supplied or to be supplied under this Contract whether or not such loss, injury, damage or claim is occasioned by the negligence of the Company or any of its servants or agents.
4.9 The Company can only accept results of tests on Goods the form and context of which have been notified to it by the Customer and approved by the Company in writing. Such tests must be carried out strictly in accordance with the current Portuguese Standard and in the presence of a nominated representative of the Company. The Customer shall be charged the cost of testing at the Company’s discretion.
4.10 The Customer shall ensure that access to the delivery address is given on the date of delivery and that the Goods are capable of being installed on delivery. The Customer shall not be entitled to reject the Goods upon the basis that access and installation cannot be afforded upon delivery. At point of delivery if normal access through a doorway is not available and any other means of access are employed such as removing doors and banisters, removing window frames, hoisting in through windows as well as carrying up several flights of stairs, the Customer shall pay such additional charges as may be payable as a consequence prior to delivery.
4.12 Where goods are ordered and delivered and form part of a furniture system, delivery and assembly shall not necessarily be carried out on the same day.
Title to the Goods
5.1 The property in the Goods shall remain in the Company and shall not pass to the Customer until the Company has received payment in full for the price of the Goods (together with any interest/charges payable in respect thereof).
5.2 The Goods shall be at the risk of the Customer as soon as delivery has taken place.
Limitation and Liability
6.1 The Company warrants that the Goods will correspond with their specification at the time of delivery and will be free of defects in material and workmanship for a period of 12 months from the time of delivery.
7.1 The Company may cancel this Contract at any time before the Goods are delivered by giving written notice. On giving such notice, the Company shall promptly repay to the Customer any sums paid in respect of the price. The Company shall not be liable for any loss or damage whatever arising from such cancellation.
7.2 The Customer may give notice of his/her intention to cancel this Contract upon the giving of written notice to the Company within 7 days of the purchase order date. This is subject to the cancellation charge. Upon the receipt of such written notice, the Contract shall not be cancelled unless the manufacturer of the Goods agrees to accept the Company’s cancellation notice; in which circumstance, the Company shall dispatch to the Customer a written confirmation of cancellation. In such circumstances, upon the Company giving such written notice: –
7.2.1 The Company shall cease to be bound to deliver and the Customer shall cease to receive delivery to any further Goods.
7.2.2 The Company shall refund to the Customer either by cheque or credit card refund voucher such sums already paid less 20% of the total purchase order value being cancellation charges incurred by the Company in respect of its expenses.
7.2.3 In the event of the manufacturer refusing to accept the Company’s cancellation order the Company shall sell the Goods at the best price readily obtainable and. After deducting all reasonable storage and selling expenses, account to the Customer for the excess over the price under Contract or charge the Company for any shortfall below the price under the Contract.
8.1 Any drawings undertaken by the Company shall remain the property of the Company until the Customer shall pay the price of the Goods in full. No reproduction, copying, scanning, storing or recording by any means in any form nor broadcasting, transmission or dissemination through any medium of the drawings or any part thereof is permitted without the express written consent of the Company.
9.1 Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to that other party at the address set out in the Customer Order Form.
9.2 No waiver by the Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
9.3 This Contract shall be governed by the laws of the Portuguese Court.
10.1 Notwithstanding any agreement to the contrary, deliveries may be totally or partially suspended by the Company during any period in which the Company may be prevented or hindered from manufacturing, supplying or delivering the Goods as a result of acts of abnormal events, fire, accident, war, terrorism, riot, civil commotion, government order, regulation or directions, shortage of labor, equipment or material, strikes, lockouts or any other contingencies whatsoever beyond the Company’s control whether of the same nature of the foregoing or not. Any Goods the delivery of which has been totally or partially suspended shall be accepted by the Customer commencing as soon as the Company is no longer prevented or hindered from manufacturing, supplying or delivering.
This website is operated and maintained by:
Arrived Treasures S.A.
Rua D. João I, 256
4050-162, Matosinhos, Portugal
VAT registration No. 513953442
For further information, please refer to our “Legal Info”.
Permitted Use Of The Website
The user undertakes to consult the website correctly in accordance with these Terms and Conditions of Use and to use it in accordance with law, the uses in force and with public order.
Specific Prohibited Uses
The user undertakes to:
– not introduce, integrate or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory and/or libelous, vulgar, obscene, damaging to other’s privacy, racist, classist or otherwise objectionable onto the website;
– not upload, post, transmit or distribute content onto the website that may infringe any patent, trademark, trade secret, copyright or other industrial and/or intellectual property rights of third parties (hereinafter, “third party rights”);
– not reproduce, duplicate, copy, sell, resell or exploit for commercial purposes the content of the website or any part thereof;
– not access, alter or delete any information contained on the website that has not been authorized to access.
Arrived Treasures S.A. reserves the right to remove any content or material uploaded by the user in the website that does not comply with these Terms and Conditions of Use without notice. Arrived Treasures S.A. is not in any way liable for the publication by third parties of contents that may violate third party rights. Unless previously authorized by Arrived Treasures S.A., it is forbidden for the user to copy or use any content or material in the website for purposes other than those envisaged in these Terms and Conditions of Use.
The user acknowledges that the website and all the software used in connection with the website or in support of the website (hereinafter the “Software”) is protected by the laws applicable to intellectual and/or industrial property. The user also acknowledges and agrees that the content reported in advertisements or the information presented to the user by the website or by the advertisers are protected by the rules of copyright, trademarks, patents or other intellectual and/or industrial property rights. Unless expressly authorized by Arrived Treaqsures S.A., the user undertakes to not modify or arrange in any way (either free of charge or for payment) and to not distribute, disseminate or create works based entirely or partially on the website or on the Software. To avoid any doubts, the use of technologies that facilitate the copying of the content of the Software, including, amongst others, spider, spyware or bots is forbidden. All trademarks, logos, trade names and other features of any kind used in the website (hereinafter the “Features”), are owned by Arrived Treasures S.A., without prejudice to any presence of other signs, logos and trademarks belonging to third parties (including, but not limited to, partners, suppliers and customers of goods or services) and used by Arrived Treasures S.A. with their permission. The use of the Features by the user, in any manner and for any purpose, including reproduction on other websites, is expressly forbidden, without the prior written permission of Arrived Treasures S.A.
Links To The Website
The creation of a hyperlink (hereinafter, “Link”) between the website and other websites is permitted under the following conditions:
– the Link must only and exclusively permit access to the website, without changing the content of the same;
– the page in which the Link is incorporated must not contain hyperlinks made with techniques designed to prevent the recognition of the page, or mask the authorship of the content of the website (so-called framing);
– the page in which the Link is incorporated must not contain imprecise, incorrect or false information on the content and services of the website. In particular, it is not permitted to state or lead to believe that Arrived Treasures S.A. has authorized the links or the content and services offered or available on landing page incorporated by the Link;
– the page in which the Link is incorporated must not contain any trademark, logo, designation, slogan or feature belonging to Arrived Treasures S.A., with the exception of those which form part of the link itself;
– the page in which the Link is incorporated must not contain unlawful information or content, information contrary to morality, public decency, public order or the rights of third parties.
The integration of the Link on a web page does not imply in any case the existence of relations between Arrived Treasures .SA. and the owner or controller of the web page in question, nor the acceptance or approval by Arrived Treasures S.A. of its content or services.
Link To Third Party Websites (In-Out)
The Website may contain advertising or Links to websites belonging to third parties (hereinafter “third party sites”). Arrived Treasures S.A. hereby informs that it has no control over these third party sites and therefore accepts no responsibility for their availability, their content, advertising and products and/or services available on, or deriving from, these third party websites. The inclusion of advertising or Links to third party sites does not and cannot be interpreted in any way as an endorsement, support or approval by Arrived Treasures S.A. of their content. The user acknowledges that the use of third party websites is at his or her own risk and responsibility and that Arrived Treasures S.A. will not be in any way responsible for any direct or indirect damages that may be caused by access of the user to third party websites and by use of the contents and services of such third party websites. The existence of advertising or links to third party sites does not imply the existence of any authorization by Arrived Treasures S.A. to use of its trademarks, copyrighted material, trade name or logos. If the user should become aware of the existence of unlawful content in third party websites they are obliged to inform the competent authorities and Arrived Treasures S.A. so that it can proceed with the immediate removal of the Link with the third party website in question.
The User’s Exclusive Liability
The use of the information and functions on the website is under the total and complete responsibility of the user and, in the event of underage users, of the parent or guardian.
Limitations of Liability
Arrived Treasures S.A. is not in any way responsible for the accuracy of the information provided by the users of the website. Use of the website is at the user’s own risk. The services of the website are provided without any express or implied warranty. Arrived Treasures S.A. shall not be liable for any damage, loss or loss of earning not due to its own negligence and/or indirect damage suffered by the user or any third party in connection with use of the website or of the information contained therein, including, but not limited to, loss of profits, loss or corruption of data, loss of benefits or of interest. The responsibility of Arrived Treasures S.A. for the losses and/or damage suffered by the user as a result of the content of the website, or in any case in relation with the website, shall be limited to eliminating the content or material that caused them from the website within a reasonable time frame. There is a possibility that attackers or hackers may enter the website, changing its content and incorporating material that is harmful for it, like viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, unlawful content or any other kind of destructive software that may damage the computer equipment or property of others. In this case, Arrived Treasures S.A. shall not under any circumstances be liable for any damage, loss or modifications caused by these to the user or third parties. If circumstances should so permit, Arrived Treasures S.A. will inform users in advance of any interruption to the normal operation of the website and its services. Arrived Treasures S.A. cannot, under any circumstances, be held liable if a user attempts to connect to the website and use the software with an obsolete computer or with outdated programs compared to those normally used for an Internet connection. Arrived Treasures S.A. will not under any circumstances be held liable for damages and harm of any kind caused by the lack of continuity, availability, reliability or usability of the website and/or software and, in particular, including but not limited to, access errors to the same. Arrived Treasures S.A. will not be liable for the speed and reliability of the user’s access to the Internet or to any type of communication network. Arrived Treasures.A. shall not be liable for losses or any other circumstances resulting from removal, theft or use of any user identification data (username and password) regarding the website and access to the program and databases contained in the restricted section of the website. The user is responsible for keeping the identification data relating to the website and access to the restricted part confidential.
If the user does not comply with these Terms and Conditions of Use, their access to the website will be interrupted and the user must destroy all material and content copied. Any violation of these Terms and Conditions of Use by the user authorizes Arrived Treasures S.A. to prevent them immediately and without notice from using the website and its services, and to eliminate the account to access the Service.
The personal data subjects have the right at any time to obtain confirmation of the existence or otherwise of such data and to know its content and origin, verify its accuracy or request its integration or updating, or correction (lei n.o 67/98 de 26 de outubro) . Pursuant to this Article, the user shall have the right to request cancellation, anonymization or blocking of data processed in violation of the law, and to oppose its processing in any case, for legitimate reasons. Requests should be addressed to the Data controller Arrived Treasures S.A. Rua D. João I, 256 – 4050-162 Matosinhos, Portugal or email: firstname.lastname@example.org.
Modification Of These Terms And Conditions Of Use
Arrived Treasures S.A. reserves the right to modify these Terms and Conditions of Use without prior notice. The changes will be effective as and when they are published on the website. Following modifications of these Terms and Conditions of Use, the user must accept them in order to continue using the website. Arrived Treasures S.A. recommends viewing this page regularly to ensure correct understanding of the Terms and Conditions of Use.
Applicable Law And Combating Crime
These Terms and Conditions of Use are governed exclusively by Portuguese law (“Applicable Law”). Any disputes relating to these Terms and Conditions of Use of the website shall be governed by the Applicable Law. Use of this website implies acceptance of the Applicable Law. Arrived Treasures S.A., in compliance with the regulations concerning the processing of personal data, undertakes to preserve the IP number used by the User to access publication or consultation functions of the content. Arrived Treasures S.A. provides everything necessary to collaborate with the competent authorities, and in particular with the Postal and Communications Police Service, in order to identify the assignees of the network resources used for the publication of content hosted on their server, as well as resulting from the relevant contracts or equivalent documents.
Recitals of Consideration
1.1 These general conditions of sale and use hereby indicated (hereinafter the “General Conditions”) shall apply to both the EU and Portuguese territories. The General conditions are regulated by the Directive 2011/83/Eu of the European Parliament and of the Council of 25 October 2011 on consumer rights. These General Conditions shall be applied exclusively to online purchases.
1.2 Company details
Arrived Treasures S.A.
Rua D. João I nº 256, 4050-16 Matosinhos (Portugal)
VAT number: 513953442
Tel: +222 085 594
1.3 This document is legally binding for both parties, as it is the agreement between the web user, also mentioned as the “Client”, and Arrived Treasures S.A. By using our navigation services on our site and our ecommerce services you are requested to accept our General Conditions hereby listed.
2.1 Arrived Treasures allows all users to purchase products (hereinafter the “Products”) offered on its Site. The Site allows purchases only to users that:
- b) Have read and accepted the General Conditions before the purchase;
2.2 Arrived Treasures S.A. shall retain the right to prevent the use of our Site to those who act in breach of these “General Conditions”.
2.3 Any changes and/or new clauses shall come into force upon their posting in the “General Conditions for eCommerce” on the Site.
2.4 Should any changes occur, the applicable version of the General Conditions shall be the one posted on our site when the Client sends the purchase order summary (hereinafter “Purchase Order”). Therefore, may we suggest users to visit this section regularly, in order to verify the updated version.
2.5 Should Clients refuse to accept the changes in our General Conditions, they shall refrain from purchasing products on our portal and will be entitled to ask for cancellation of their registration.
3.1 In order to be able to purchase products through our Trade Program (for professionals) on the Site, it is necessary to go through a registration procedure. Without registration, you can proceed to the purchase, as a Visitor, and will have to fill in all the forms required.
3.2 Getting registered allows the Clients to avoid writing their personal data each time they want to purchase a product. It also allows for monitoring shipments, processing claims and returns.
3.3 In order to safeguard quality and security of our ecommerce platform, we retain the right to refuse a new registration or to cancel an “account” at any time, should it be involved in illicit activities.
3.4 Should you fail to accept our General Conditions you will not be able to purchase any products on our portal.
3.5 Clients can register either by filling in our registration form or by using their Facebook and Linkedin accounts. In any case, Clients will not need a password to log in, that can be changed at any time. The registration will be confirmed via email, that we will send to the email address provided by the Client. Username/email address and password represent “Registration Credentials” and Clients will need them to access our platform.
3.6 All Registration Credentials are personal and cannot be given to third parties.
3.7 Registration Credentials can be changed by users at any time. Should Clients believe that their credentials have been stolen, lost or misused, they are required to inform Arrived Treasures S.A.
3.8 By registering Clients are required to provide correct and true data and accept liability for any false or fraudulent information, and for all kinds of behavior, which might be prosecuted. Clients also accept to keep Arrived Treasures S.A. harmless from any sanctions, compensation requests linked to and/or deriving from any breach of registration rules. Clients are responsible for accessing their own account by using the Registration Credentials assigned to them. They are also liable for any damage or prejudice caused to our platform performed via their Registration Credentials.
3.9 Any activity performed through a set of Registration Credentials shall be considered as carried out by the Client whom those Registration Credentials are associated with.
3.10 All registrations shall be carried out by using legally active email addresses. Any profiles created with the email address belonging to a different person, or a temporary email, an email address already in use or a non-validated email address may not be accepted. The registration procedure may not be finalized or, if finalized, the profile may be cancelled with no previous notification.
3.11 Users can change the provided email address at any time by accessing the site’s Account Settings.
Information About Goods For Sale
4.1 The Goods for sale on the Site are a number of items created by Manufacturers acting in the furniture, architecture and construction industry (hereinafter the “Manufacturer”). Their trademarks are visible on our Site next to each Product for sale.
4.2 The following information on the Goods for sale form an integral part of the sale contract between Arrived Treasures S.A. and the Client: the present General Terms and Conditions, trademark, Product name, Products variations, price, Product availability, transport modes, shipping costs, delivery methods and times, payment terms.
4.3 All images and descriptions of products posted on our site are provided by Manufacturers. They keep Arrived Treasures S.A. harmless from any liabilities related to any discrepancies between the ordered product and its description on the site. Nevertheless, in case of any grave discrepancies the Client has the right to terminate the contract or to a price reduction.
4.4 All prices on the Site are by definition indicated in Euro (€), unless differently specified in the Product data sheet. All prices on the Site are not VAT included. Shipping costs are not calculated by definition according to a flat rate; as soon as Interior Design District receives an order, we will get in touch with you as soon as possible with an accurate quote. The Client can request a delivery quote based on the shipping address and required delivery method. This requested delivery quote is to be sent to the Client as soon as possible. Delivery times indicated correspond to a minimum and maximum estimated delivery dates.
4.5 Although Arrived Treasures S.A. will always make an effort to only showcase pieces available and ready to ship, some goods for sale on the site may have limited quantities or may be available for a limited time. Clients shall always check for availability next to each Product.
5.1 Goods can be sold and shipped either directly by their Manufacturer or by Arrived Treasures S.A.. Our site shall always inform the Client whether a product is being sold and shipped by its Manufacturer or by Arrived Treasures S.A.. The name of the “Seller” (hereinafter the “Seller”) shall be clearly visible next to each Product. Specifically, the Client will find the expression a) “Sold by Name of the Manufacturer”, when it is sold directly by the Manufacturer, or b) “Sold by Interior Design District”, when it is sold by Arrived Treasures S.A.
5.2 Although Interior Design District acts as the point of relation between the Client and the Manufacturer – facilitating the purchase and the shipments -, when goods are sold by their Manufacturer, Arrived Treasures S.A. acts solely as provider of platform and ecommerce services, thereby declining any legal issues regarding the commercial relations between the buyer and the third-party Seller. In such cases the Seller shall be the sole liable party involved in legalities regarding the condition of the pieces before the shipment.
Purchase Order Procedure and Payment Methods
6.1 Clients can buy one or more Products posted on the Site by clicking on the button “Add to cart”. Once all the desired articles are in the cart, the Clients can buy the Products by clicking on the button “Proceed to Checkout”. The following steps of the purchasing procedure will need a registration to the Site.
6.2 During the purchasing procedure Clients can add their personal data, shipping address of the goods, data for possible invoicing, selected payment method, authentication credentials for payment. After filling in the form, Clients have the chance to check and edit the data. Once data are validated, Clients can finally send the Order (hereinafter “Purchase order”) by clicking on the button “Buy”.
6.3 The order placed by the Client will be considered as an offer to purchase, valid for the items listed in the order. The Client shall receive an “Order Confirmation” email in case of payment by credit card, or a “Order Summary” email, in case of payment by bank transfer. The automatic emails will state that the order has been successfully transmitted to our systems, and do not constitute acceptance of the offer, which will be completed only upon verification of data and availability of the products required. The purchase contract will be finalized only when the item(s) are labeled as “Processing” in the client’s reserved area “Orders”, available on the website.
6.4 Sending a Purchase Order is an irrevocable commitment by the Client to perform a purchase. It can be put under scrutiny only when provided for by the Portuguese Law and regarding the “Right of Withdrawal”.
6.5 All Purchase Orders are recorded on the platform and Clients can see them at any time by accessing the Site under the section named ‘My Orders’. Once the Purchase Order has been sent, Clients shall receive an Order Recap in their mailbox, at the email address provided in the Registration Form. The Order Recap shall bear all the elements of our contract, such as: product specifications, its price, selected payment method, shipping costs, delivery time. Nevertheless, Clients are advised to keep the email received as proof of their purchase, by recording it on electronic media.
6.6 The payment can be made via Credit Card or via Bank Transfer.
6.7 In case of payment by credit card, the Client shall receive an “Order Confirmation” email to state that the order has been correctly transmitted and the payment has been successfully received. All payment information input by the Client in financial circuits (credit card number, security codes) is managed through a SSL (Secure Sockets Layer) Protocol connection and shall not be recorded in our systems in any way.
6.8 In case of payment by bank transfer, the Client shall receive the “Order Summary” via email, which lists all the purchased items and includes instructions to pay via bank transfer. After Arrived Treasures S.A. has verified that the relevant amount has been credited on its bank account, the Client shall receive the “Order Confirmation” email.
6.9 In case of payment by bank transfer, verification cannot take longer than 5 (five) days from the payment order sent by Clients to their bank. Clients can speed up this process by sending a bank transfer receipt to the following email address: email@example.com
6.10 Should Arrived Treasures S.A. fail to receive payment (via credit card or via bank transfer) within 15 days from the date of the Purchase Order, it shall reserve the right to cancel the order.
6.11 If, due to unspecified errors in the platform or other drawbacks, the price indicated in the website is lower than the correct selling price of a product, Arrived Treasures S.A. will contact the Client to verify his/her willingness to complete the purchase at the correct price. If not, the order will be canceled and an immediate refund will be made through the payment method chosen by the Client for the first transaction. Equally, if the correct price of a product is lower than the one stated on the website, Arrived Treasures S.A. will charge the Client only for the lower price and will return the surcharge to the Client.
6.12 Arrived Treasures S.A. retains the right to reject, at its sole discretion, any purchase order coming from any user that might seem peculiar in relation to the price applied, the quantity of items purchased or frequency of performed purchases.
6.13 It is hereby agreed and stipulated that Arrived Treasures S.A. shall start all Order processing operations just upon receiving the confirmation of payment by the Client.
7.1 Clients shall request specific fiscal or accounting documents during the Purchasing Procedure. In particular, legal persons may specify their VAT number and require the invoice for their Purchase Order to be sent by Arrived Treasures S.A. via email. Due to administrative reasons, the issuance of purchase invoices requested after the order may not be guaranteed.
7.2 All invoices shall be issued as per the information provided by the Client in the Purchase Data section of the Site. For this reason Clients are kindly requested to verify such information thoroughly.
According to the Code of EU Online Rights and the Directive 2011/83/EU of the European Parliament, Clients can exercise the right to withdraw from a Purchase Contract (hereinafter “Right of Withdrawal”), without providing any reason. This shall also entail no penalties.
The right of withdrawal can include all purchased goods (complete withdrawal) or only part of them (partial withdrawal).
In order to exercise the right of withdrawal, Clients shall send a withdrawal communication within 14 (fourteen) days starting from the day the products are physically delivered to a Client or to a Consignee acting on behalf of the Client, and either subject signs the delivery note thereby accepting the goods. The Client is free to withdraw in his own words, provided his/her statement describing his/her decision to withdraw is unequivocal or to use the Withdrawal Form, also available in the ‘Orders’ area. The withdrawal information should be sent as follows, at the Client’s discretion:
Registered post to: Arrived Treasures S.A., Rua D. João I, 256 – 4050-162 Matosinhos (Portugal),
email : firstname.lastname@example.org
The right of withdrawal shall not be applicable to the supply of goods made to the consumer’s specifications, i.e., non- prefabricated goods made on the basis of an individual choice of or decision by the consumer. If the right of withdrawal is not applicable on the products on sale, the Site shall show the phrase “right of withdrawal not applicable” in the product data sheet, in the page of the purchase procedure or in the order confirmation sent via email. Clients are kindly invited to always check the presence of this phrase.
When Clients correctly exercise their right of withdrawal, they will receive an email message at the email address provided when registering. This email shall bear all the necessary instructions in order to return products: file number, how to label packages and where to send the packages (or the contact numbers of a forwarding agent with whom Clients can arrange the pickup).
For the products sold by Arrived Treasures S.A., the address where the goods are to be returned is: Arrived Treasures S.A., Rua D. João I, 256 – 4050-162 Matosinhos (Portugal). When the Seller is other than Arrived Treasures S.A., the address where the goods are to be returned is the same of the Seller’s, as indicated in the product sheets and in the Order Confirmation.
The Product/s shall be returned to the Seller not later than 14 (fourteen) days after having informed the Seller about his/her the decision to withdraw from the purchase. The postmark date will determine the real posting date, alternatively, the collection date by the forwarding agent shall be considered as the return date.
If the Client has exercised his right of withdrawal in accordance with the provisions set forth in these terms and conditions, Arrived Treasure S.A. will fully reimburse all payments received from the Client, excluding shipping costs. The reimbursement will be carried out using the same means of payment as the Client used for the initial transaction, without undue delay and, in any event, not later than 14 (fourteen) days from the day on which we are informed about the Client’s decision to withdraw from his/her contract. The Supplier may withhold reimbursement until the goods are received back or the Client has supplied evidence of having sent back the goods, whichever is the earliest.
The Client will have to bear the direct cost of returning the goods.
The goods shall be returned in resalable conditions, preferably their original packaging and together with all accessories. Clients are liable for any diminished value of the goods when these are handled differently from the provided instructions regarding verification of an item’s nature, features and function. Should this happen, the Seller reserves the right to require a refund from the user due to the decrease in value of the product. Therefore, even if the law in force does not oblige the Buyer to purchase an insurance policy on the goods returned, when exercising the right to withdrawal, may we suggest that Clients acquire one.
Purchase order cancellation
Clients wishing to cancel their Purchase Order shall proceed within 24 (twenty four) hours from the order issue date. Later Clients will be allowed to cancel only those orders waiting for payment. It is also possible the full or partial cancellation of the ordered articles still not accepted by Arrived Treasures and waiting for processing.
Cancellations requested by Clients as per paragraph n. 8.1 shall not entail any additional costs. Arrived Treasures will then refund the Client with the whole amount paid. The Order status has reliance on the information posted on our Site under the section named “My Orders”.
Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled.
Refund for unavailable goods
Goods for sale may suddenly become unavailable due to goods being sold out. This might happen even after the Purchase Order registration. Should a product become unavailable, the buyer shall be informed either by phone or by email immediately, and the Purchase Order shall be modified only with regard to the unavailable product.
Should a buyer have already paid for the unavailable item, Arrived Treasures S.A. will redirect the transferred money by the buyer, including shipping costs, within 10 (ten) days starting from the date the buyer receives the communication advising the unavailability of the purchased product. The buyer shall be informed by email about the exact amount refunded. This amount will be credited to the buyer using the same payment method chosen by the Client to perform the relevant purchase, or via bank transfer.
Arrived Treasures shall not be liable for any delays in the crediting of refunded sums that are due to the banking houses used by buyers to perform payment. In any case, the value date of the refund shall be the same of the payment, in order to further protect the buyer.
Should Clients find that there are problems with the products received, they have the right to directly contact the Seller’s Customer Service or Interior Design District’s immediately, may it be Arrived Treasures or the Manufacturer selling on the site, within 2 (two) days from delivery, in order to advise any discrepancies with their Order, may these be wrong items, damaged items, defective items or items with missing parts. Evidence (photo and/or video) must be sent to the email address: email@example.com.
Any returned item shall be replaced. The Seller may be entitled to opt for a refund as an alternative to product replacement.
The return file is open upon reception of the documents sent by the Client, these may include photos of the damage claimed. Customer is advised to keep the original packaging and the delivery document.
In case of a Return, the Seller or Interior Design District shall contact the Client within 2 (two) working days in order to shorten waiting time and provide all necessary information regarding the return procedure, specifically, the delivery place for the returned item and the label to be placed on the package.
When a product is returned, it is the Client’s responsibility to package the item, and all its parts, correctly inside the original packaging material in order to avoid damages.
The replacement product manufacturing process and its shipment shall start upon reception of the returned product. Replacing a product or a part of it may require the same or longer shipment and delivery time indicated in the relevant Purchase Order.
All expenses linked to returning and replacing a product, as indicated in the above mentioned clauses of this section, shall be borne by the Seller.
All products are sold with a “Legal Guarantee of conformity” in compliance with the Directive 2011/83/EU.
Inspite Interior Design District is constituted the interface between the Client and the Manufacturer, the Manufacturers are the sole and direct liable party in case of production defects or diversity of the goods. In any case, warranty on products sold on Interior Design District website shall be exercised by the Manufacturer of each item as per the methods and time limits indicated by law.
In line with the above mentioned “Legal Guarantee” Manufacturers are liable for all flaws becoming visible within 12 (twelve) months from the delivery date of the relevant product.
In made-to-order pieces, the Legal Guarantee provides for the Consumer to advise Interior Design District (that will immediately reach the Manufacturer) of any flaws found in the purchased item within 48 hours from the moment it becomes visible, with evidence (photo and/or video) to be sent to firstname.lastname@example.org. As soon as the information is communicated to the Manufacturer, the Consumer shall be entitled to have the item repaired or replaced, with no prejudice to all other rights provided for by this law in favour of Consumers.
In ready-to-ship pieces, the Client has 48 hours to notify Arrived Treasures on any damage the purchased pieces may have and send evidence (photo and/or video) for the email address email@example.com. After the damaged is confirmed, the Client will be reimbursed, having the deposit redirected back to his/her account.
The Legal Guarantee shall not be applicable to products that have been repaired, modified or in any way changed by the user. By the same principle, the Legal Guarantee shall not be applicable to any malfunctions, flaws and damages caused by incidents or due to responsibility of the user, or when the product has been used differently from the description in technical documents provided or for a different purpose than the one indicated by the Manufacturer, or in a way that runs counter to the user instructions provided.
Clients shall contact Interior Design District Customer Service writing to firstname.lastname@example.org in order to exercise their warranty. Our Customer Service shall provide all necessary information supporting Clients in exercising their rights.
Clients shall only be able to access their warranty when they have their proof of purchase available.
Liabilities of Arrived Treasures
Arrived Treasure S.A. shall not be liable for loss of turnover, gains, data or for any other indirect damage of any type deriving or linked to contracts drafted under the General Conditions.
Arrived Treasure S.A. liability for platform malfunctions such as: wrong Order confirmation reception due to a block of the email service, cyber-attack, and denial of service, shall never be over the total value of the Purchase order.
Arrived Treasures S.A. liability in connection with the sale of products on its platform shall never be over the price paid by the Client for a product. This rule does not apply in case of gross negligence or willful misconduct.
Please refer to the detailed description of how we use personal data, provided while registering to the services offered by Arrived Treasures S.A.
This website is operated and maintained by:
Arrived Treasures S.A,
Rua D. João I, nº 256,
4050-162, Matosinhos, Portugal,
VAT registration No. 513953442
Further info can be found in our “Legal Info”.
Who processes your personal data
Arrived Treasures S.A. is the data controller of the personal data of the users registered through interiordesign-district.com. The company decides independently on the processing purposes and methods while respecting the law, including the security profile. For organizational and functional requirements alone, we have appointed some data processing chiefs and/or data processors of user data, for the purposes strictly related to and inherent to performing services linked or connected to www.interiordesign-district.com. These subjects were chosen because they have demonstrated experience, expertise and reliability to provide sufficient guarantees of complete compliance with the applicable rules on data processing, including the data security profile. The data processing chiefs process the personal data of users of our websites according to the instructions given by the Company. We periodically verify that the data processing chiefs have correctly fulfilled their tasks and that they continue to offer suitable guarantees of compliance with the provisions on the protection of personal data. The data processing is undertaken by a partners agency, with our supervision.
How we use your personal data and for what purposes
Your personal data (address or phone number, your user ID and password, e-mail address) are collected and processed by Arrived Treasures S.A. for purposes strictly related to the proper use of the website and its information services, with information also provided by third-party advertisers. Your personal information may also be used in other processing operations, however, in a manner in line with these purposes. In particular, your personal data may be processed for the following purposes:
– within the website registration process, through the relevant registration form, in order to send you our free newsletters upon explicit consent and to provide access to the restricted areas and functions of our websites;
– to provide you with support services;
– to forward your requests of informative material, e.g., catalogues, brochures, price lists, to our advertisers;
– to process and manage your orders (deliveries, invoices, customer service). The recipients of your personal data, if any, are our payment or payment security providers, our delivery providers, our business partners.
Whether required by law, your consent to data treatment, or your refusal, is obtained before data transmission.
Your personal data is processed mainly electronically and in some cases also in printed matter. Your personal data will be stored in a way that allows you to be identified for the time strictly necessary for the purpose for which the data was collected and subsequently processed and, in any case, within the limits of the law. To ensure that your personal information is always correct and up-to-date, relevant and complete, please inform us of any changes at: email@example.com.Your personal information will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Moreover, your personal data may be disclosed to law enforcement or judicial authorities, in accordance with law and prior to formal request by these authorities, for instance within anti-fraud services. Your data will also be accessible to data processing chiefs as indicated in par. 2 and for the specific purposes indicated in the same paragraph. In all these cases, your consent is not required. Your personal information may be disclosed to the public only with your consent and only while providing the services rendered by our websites. Your personal information will not be transferred abroad. Please note that Arrived Treasures S.A. processes personal data of its users only for purposes strictly related to the provision of the services rendered through its websites and to inform you about new commercial initiatives closely related to the activities and services of the website. Arrived Treasures S.A. processes your personal data for direct marketing purposes, also by email, with your consent alone.
What happens if you do not communicate your personal data to Arrived Treasures S.A.
The communication of your data to Arrived Treasures and, in particular, personal information, your email address, your postal address and phone number are required for receiving the newsletter and for accessing the free services provided by its network or for providing other services on the website requested by you or when your data is necessary for fulfilling legal obligations or procedures. Any refusal to communicate the data necessary for such purposes to Arrived Treasures S.A. may make it impossible for Arrived Treasures S.A. to provide the services through its website, like sending you newsletters, providing information or printed materials, sending you news about events, providing assistance services and correctly fulfilling legal obligations and procedures. Failure to communicate the data may, as appropriate, provide a legitimate and justified reason for Arrived Treasures S.A. to not execute or terminate the services requested by you. Communication of additional data to Arrived Treasures S.A., other than that required for fulfilling its services is, however, optional and has no consequence on the use of the website. Depending on the circumstances and, if necessary at the time, we will duly inform you of the compulsory or optional requirement of communicating your personal data to Arrived Treasures. We will inform you of the compulsory or optional requirement of your personal data, by placing an asterisk (*) before compulsory information necessary to provide the services on our websites. Please note that the failure to disclose optional personal data does not entail any obligations or any disadvantages.
Who do we communicate your personal data to
Your personal data may be made available to third party companies who process the data independently only to carry out the operations described on our websites as indicated in paragraph 3 above and only when such a purpose is not incompatible with the purposes for which your data was collected and subsequently processed and, in any case, in accordance with the law. The data will not be communicated, sold or otherwise transferred to third parties, without the users having been informed beforehand and, with their consent, when it is required by law.
How we collect your information on our sites
While using and browsing on our websites, some personal information may be collected automatically (by means of so-called “Cookies “), like, for example, the collection of the user’s IP address and other information relating to browsing the website or the user’s preferences expressed when choosing the services offered by the site. This information and data is collected directly and automatically by the web site and as part of its operational functions.
7.1 Registration of payment details
In case of credit card payments, all payment details, e.g., credit card or debit card number, expiration date, security code, will be protected and managed by our systems in order to complete the purchase.
Your right to access the data and other rights
You are always entitled to obtain confirmation from Arrived Treasures S.A. of the existence or not of personal data concerning you; you are also entitled to obtain information from Arrived Treasures S.A. about the origin of your personal data, the purpose and methods of processing your personal data, the logic applied if the latter is carried out with the help of electronic means and the identity of the data controller and of the data processing chief; the names of subjects or categories of subjects to whom the personal data may be communicated or who can learn about them like, for example, the data processing chiefs. You are always entitled to obtain from Arrived Treasures S.A.:
a) the updating, correction or integration of your personal data;
b) erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
You will, however, have the right to oppose totally or partially:
a) on legitimate grounds, to the processing of personal data concerning you, even though they are relevant to the purpose of the collection;
b) to the processing of personal data concerning you, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market research or commercial communication surveys. You may freely and at any time exercise your rights within the limits of the law, by making a request to Arrived Treasures S.A. to the email address firstname.lastname@example.org. to which we will give appropriate feedback.
You can unsubscribe from our periodical newsletters at any time by clicking on the link “Unsubscribe from newsletter” in the footer of all our newsletters, sent upon your explicit request.
We hereby inform you that you may exercise your rights against the data controller under the European law. If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you by writing an email to email@example.com.
Interior Design District® is a registered trademark of:
Arrived Treasures S.A.,
Rua D. João I, n. 256
4050-162 Matosinhos (Portugal)
VAT number: 513953442 | Share capital €500 (fully paid up).
Tel: +351 222 085 594
Our customer service is available Mon-Fri (holidays excluded) 9-1 pm 2-6 pm (GMT+1)
Please find the official list of public holidays in Portugal: 1st January; 30th March; 1st and 25th April; 1st and 31th May; 10th June; 15th August; 5th October; 1st November; 1st, 8th and 25th December.
In January 2016, following REGULATION (EU) No 524/2013, the European Commission launched a platform to help consumers and traders solve online disputes over a purchase made online. The Online Dispute Resolution (ODR) platform allows EU consumers and traders to settle their disputes out-of-court for both domestic and cross-border online purchases.
For further details and to submit a complaint through the ODR platform, please click on the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN